Kondra Privacy Policy

1. Introduction

This Privacy Policy describes how Kondra ("we", "us", or "our") collects, uses, and discloses your personal information when you use our document automation platform (the "Service"). We are committed to protecting the privacy of our users and handling your information in a responsible manner, in compliance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Collection of Personal Information

We collect personal information that you voluntarily provide to us when you register for the Service, use the platform, or contact us. The information we may collect includes:

• Account Information: Your name, email address, company name, and contact details.
• Billing Information: Payment details, billing address, and transaction history.
• Your Content: The documents, data, and other content you upload or submit to the Service.
• Communication Information: Any information you provide when you contact our support team or communicate with us.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To provide, maintain, and improve the Service.
• To process your transactions and manage your account.
• To communicate with you, including sending service-related updates and support messages.
• To personalize your experience on the Service.
• To monitor and analyze trends, usage, and activities in connection with our Service.
• To detect and prevent fraud and other illegal activities.
• To comply with our legal obligations.

4. Sharing of Personal Information

We will not sell, rent, or trade your personal information to third parties. We may, however, share your information with trusted third-party service providers who assist us in operating our business and providing the Service to you. These providers are bound by confidentiality agreements and are only permitted to use your personal information for the purposes for which it was shared. We may also disclose your information if required by law, to enforce our Terms of Service, or to protect our rights and safety.

5. Data Security

We employ reasonable physical, administrative, and technical safeguards to protect your personal information against unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service to you. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Under Canadian privacy laws, you have the right to access and correct the personal information we hold about you. You can typically access and update your information through your account settings. If you require further assistance or wish to exercise these rights, please contact us using the information below.

8. Cookies and Other Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze site usage, and improve our Service. You can control the use of cookies through your browser settings.

9. Third-Party Links

Our Service may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to this Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page or by sending you an email. Your continued use of the Service after any changes constitutes your acceptance of the new policy.